Privacy Policy

Privacy Policy

Last updated: September 23, 2025

1. Introduction

Fanflare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service in Hong Kong Special Administrative Region.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Account credentials and profile information
  • Payment and billing information
  • Order history and preferences

Usage Information

  • Device information and IP address
  • Browser type and version
  • Pages visited and time spent on the service
  • Search queries and interactions

3. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process your orders and payments
  • Communicate with you about your account and orders
  • Improve our service and user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Creators: Order details necessary to fulfill your requests
  • Payment Processors: Information required to process payments
  • Service Providers: Third parties who assist in operating our service
  • Legal Authorities: When required by law or to protect our rights

We do not sell or rent your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

7. Your Rights

Under Hong Kong privacy laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Object to processing of your information
  • Request data portability

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings.

9. International Transfers

Your information may be transferred to and processed in countries other than Hong Kong. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Fanflare

Hong Kong

Email: [email protected]