Privacy Policy

Privacy Policy

Last updated: 15 November 2025

1. Introduction

Fanflare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service in the Hong Kong Special Administrative Region.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Account credentials and profile details
  • Payment and billing information
  • Order history and preferences

Usage Information

  • Device information and IP address
  • Browser type and version
  • Pages visited and time spent on the service
  • Search queries and interactions

3. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process your orders and payments
  • Communicate with you about your account and orders
  • Improve our service and user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Creators: Order details necessary to fulfill your requests
  • Payment processors: Information required to process payments
  • Service providers: Trusted vendors who help operate our service
  • Legal authorities: When required by law or to protect our rights

We never sell or rent your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Despite our safeguards, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to deliver our services and meet legal obligations.

You may request deletion of your account and associated data at any time, subject to applicable legal requirements.

7. Your Rights

Under Hong Kong privacy laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Object to processing of your information
  • Request data portability

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Service.

9. International Transfers

Your information may be transferred to and processed in countries outside Hong Kong.

When we move data internationally, we ensure appropriate safeguards are in place to protect your information in line with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Material changes will be highlighted on this page and the "Last updated" date will be revised accordingly.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Fanflare

Hong Kong

Email: [email protected]